faq
Products & Availability
1. What kind of products do you offer?
We offer a wide selection of ready-to-wear Islamic clothing, including abayas, dresses, hijabs, sets, accessories, niqabs, prayer rugs, perfumes, and incense.
2. Are your products handmade or factory-made?
Our items include both handmade and high-quality factory-made pieces, carefully selected for quality and style.
3. Do you offer different sizes?
Yes, we offer a variety of sizes to suit all body types. Please check the size chart on each product page.
4. Are your hijabs see-through or opaque?
We offer both lightweight and full-coverage hijabs. Product descriptions will specify the material’s opacity.
5. Are your perfumes alcohol-free?
Yes, we offer a selection of alcohol-free perfumes suitable for prayer and daily use.
6. What makes Safwah different from other modest fashion stores?
Safwah is the only ready-to-wear Islamic fashion store in Pittsburgh, offering elegant, high-quality products with a strong focus on customer service and community.
Ordering & Payments
1. Can I shop through your websit1?
Yes! You can browse and order all our products at www.safwah.us
2. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and other secure payment options.
3. Can I cancel or modify my order after placing it?
You can cancel or change your order within 2 hours of placing it. Please contact us as soon as possible at info@safwah.us.
4. Do you offer gift cards?
Yes! We offer digital gift cards in different amounts, available on our website, a perfect gift idea.
5. Do you offer gift packaging?
Yes, we provide gift wrapping options upon request. Just leave a note at checkout or contact us directly.
Shipping & Pickup
1. Do you offer shipping?
Yes, we ship across the United States. Orders are processed within 1–3 business days.
2. Do you offer international shipping?
Currently, we ship only within the U.S., but we are working to expand internationally soon.
3. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email.
5. Is in-store pickup available?
Yes, customers in Pittsburgh can choose “Pick up in-store” during checkout.
Returns & Restocking
1. Can I return or exchange an item?
Yes, within 7 days of receiving your order, as long as the item is unused and in original condition.
2. Do you restock sold-out items?
Yes, we frequently restock popular items. Follow us on Instagram @safwah.us to stay updated.
Location & Store Info
1. Where is Safwah located?
We are located in Downtown Carnegie, Pittsburgh, Pennsylvania, USA.
2. Do you have a physical store I can visit?
Yes! You’re welcome to visit us in person. We’d love to see you.
Customer Service & Support
1. How can I contact you?
Via email at info@safwah.us or Instagram DM: @safwah.us
2. Do you offer styling tips or consultations?
Yes! Contact us and we’ll gladly offer personalized style recommendations.
3. How do I know which hijab or abaya style suits me best?
Our team is happy to assist! Just message us with your preferences.
4. Do you accept wholesale orders or influencer collaborations?
Absolutely! Please email us at info@safwah.us for details.
5. How often do you release new collections?
We launch new items seasonally and during special occasions like Ramadan and Eid.